Difference between revisions of "Case study"

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== Call Center ==
 
== Call Center ==
 
*[[Global BPO Provider Huayun Data Chose Synway SMG Gateway for Multiple Offshore Service Center|Global BPO Provider Huayun Data Chose Synway SMG Gateway for Multiple Offshore Service Center]]<br />
 
*[[Global BPO Provider Huayun Data Chose Synway SMG Gateway for Multiple Offshore Service Center|Global BPO Provider Huayun Data Chose Synway SMG Gateway for Multiple Offshore Service Center]]<br />
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Global BPO Provider Huayun Data Chose Synway SMG Gateway to Achieve Ultra-low Cost and Highly-Reliable VOIP Solutions for Multiple Offshore Service Centers<br />
 
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*[[Synway VoIP Gateways Enable Smooth Integration between Legacy TDM and IP Contact Center Platforms|Synway VoIP Gateways Enable Smooth Integration between Legacy TDM and IP Contact Center Platforms]]<br />
 
*[[Synway VoIP Gateways Enable Smooth Integration between Legacy TDM and IP Contact Center Platforms|Synway VoIP Gateways Enable Smooth Integration between Legacy TDM and IP Contact Center Platforms]]<br />
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ChinaUnionPay selected Synway SMG series VoIP Gateway to connect its TDM and IP-based contact center operations to the PSTN. The VoIP Gateway’s field-proven support for PSTN and SIP connectivity, along with its powerful routing capabilities and voice quality mechanisms, ensuring that ChinaUnionPay could efficiently consolidate its PSTN connections, with more simplified management and operational cost saving.
 
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*[[Synway Asterisk Cards and SuPerForm Voice Enhancement Technologies to Empower ReapField's IP-PBX and Call Center Solutions|Synway Asterisk Cards and SuPerForm Voice Enhancement Technologies to Empower ReapField's IP-PBX and Call Center Solutions]]<br />
 
*[[Synway Asterisk Cards and SuPerForm Voice Enhancement Technologies to Empower ReapField's IP-PBX and Call Center Solutions|Synway Asterisk Cards and SuPerForm Voice Enhancement Technologies to Empower ReapField's IP-PBX and Call Center Solutions]]<br />
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Asterisk based IP-PBXs are becoming more available and popular on the PBX business market, threatening the traditional proprietary PBX manufacturers position continuously. IP-PBX has proved itself to be efficient because it can reside on the current network using existing LAN. Besides, it can greatly lower operational costs especially for systems with a higher number of users.<br />
 
  
 
== VNO(Virtual Network Operation) ==
 
== VNO(Virtual Network Operation) ==
 
*[[Synway Telcograde SS7-enabled Gateway Helped China Mobile Create High Concurrency VNO Systems|Synway Telcograde SS7-enabled Gateway Helped China Mobile Create High Concurrency VNO Systems]] <br />
 
*[[Synway Telcograde SS7-enabled Gateway Helped China Mobile Create High Concurrency VNO Systems|Synway Telcograde SS7-enabled Gateway Helped China Mobile Create High Concurrency VNO Systems]] <br />
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To satisfy the ever-growing customers and improve the system efficiency, Tietong selected Synway hi-speed SS7-enabled SMG2120 VoIP Gateway for telecommunications IP calls and global business infrastructure at the beginning of 2014.<br />
 
  
 
== VAS(Value-Added Service) ==
 
== VAS(Value-Added Service) ==
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== IP-PBX ==
 
== IP-PBX ==
 
*[[Gateway Partners with 3CX IP-PBX to Facilitate Seamless VoIP Communication Solution for Qing Chun Bao|Gateway Partners with 3CX IP-PBX to Facilitate Seamless VoIP Communication Solution for Qing Chun Bao]]<br />
 
*[[Gateway Partners with 3CX IP-PBX to Facilitate Seamless VoIP Communication Solution for Qing Chun Bao|Gateway Partners with 3CX IP-PBX to Facilitate Seamless VoIP Communication Solution for Qing Chun Bao]]<br />
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Under the reestablishment of Hangzhou Second Pharma Factory. Driving by the ever-evolving enterprise informatization, Qing Chun Bao decided to have a thorough communication change inside the whole company by introducing Synway’s robust VoIP Gateway.<br />
 
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*[[Synway Asterisk Cards and SuPerForm Voice Enhancement Technologies to Empower ReapField's IP-PBX and Call Center Solutions|Synway Asterisk Cards and SuPerForm Voice Enhancement Technologies to Empower ReapField's IP-PBX and Call Center Solutions]]<br />
 
*[[Synway Asterisk Cards and SuPerForm Voice Enhancement Technologies to Empower ReapField's IP-PBX and Call Center Solutions|Synway Asterisk Cards and SuPerForm Voice Enhancement Technologies to Empower ReapField's IP-PBX and Call Center Solutions]]<br />
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Asterisk based IP-PBXs are becoming more available and popular on the PBX business market, threatening the traditional proprietary PBX manufacturers position continuously. IP-PBX has proved itself to be efficient because it can reside on the current network using existing LAN. Besides, it can greatly lower operational costs especially for systems with a higher number of users.<br />
 
  
 
== Unified Communications ==
 
== Unified Communications ==
 
*[[Synway SMG Gateway and Multimedia Switch Facilitate Alibaba UC Applications|Synway SMG Gateway and Multimedia Switch Facilitate Alibaba UC Applications]]<br />
 
*[[Synway SMG Gateway and Multimedia Switch Facilitate Alibaba UC Applications|Synway SMG Gateway and Multimedia Switch Facilitate Alibaba UC Applications]]<br />
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Synway successfully implemented the migration of Alibaba's customer service system from legacy TDM infrastructure to a complete VOIP system. The Synway SMG gateway and multimedia switch SPBX were selected to perform critical functions in the new enterprise network communication and enable seamless interconnection between communication system and business needs.<br />
 
  
 
== Automatic Attendance ==
 
== Automatic Attendance ==

Revision as of 14:48, 31 July 2015

Call Center

VNO(Virtual Network Operation)

VAS(Value-Added Service)

IP-PBX

Unified Communications

Automatic Attendance

SIP Trunking

Call Recording

Enterprise Communications

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